Terms of Service
Please read these terms carefully before using our services
Last Updated: October 1, 2025
Welcome to Dr. Ashray Kole's Expert Opinion Hematology Clinic. These Terms of Service ("Terms") govern your use of our website and services. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms.
These Terms, together with our Privacy Policy, constitute the entire agreement between you and our clinic regarding the use of our services. If you have any questions about these Terms, please contact us before using our services.
Acceptance of Terms
- By accessing or using our services, you agree to be bound by these Terms of Service
- If you do not agree to these terms, please do not use our services
- These terms constitute a legally binding agreement between you and Dr. Ashray Kole's clinic
- You must be at least 18 years old to use our services independently
- Parents or legal guardians must consent on behalf of minors
Services Description
- We provide expert opinion consultations in hematology and blood disorders
- Our services are for informational and educational purposes
- Expert opinions should be used as supplementary information to your primary care
- We do not replace your primary healthcare provider or emergency medical services
- All medical advice is based on the information you provide and documentation submitted
- We reserve the right to decline service if we determine we cannot adequately assist
Medical Disclaimer
- Our expert opinion consultations do not establish a doctor-patient relationship
- This is not a substitute for in-person medical examination and treatment
- In case of medical emergency, call your local emergency services immediately
- We are not responsible for any actions taken based solely on our expert opinion
- Treatment decisions should be made in consultation with your primary healthcare provider
- We do not prescribe medications or provide ongoing medical treatment
- Lab results and medical records should be verified with original sources
User Responsibilities
- Provide accurate, complete, and truthful medical information
- Submit all relevant medical records, lab results, and imaging studies
- Inform us of any changes in your medical condition
- Maintain the confidentiality of your account credentials
- Use our services in compliance with all applicable laws and regulations
- Not misuse or attempt to gain unauthorized access to our systems
- Respect intellectual property rights in all communications
Consultation Process
- Consultations are scheduled based on availability and medical complexity
- Typical response time is 3-5 business days for standard cases
- Complex cases may require additional time for thorough review
- You will be notified if additional information is needed
- Follow-up questions may be addressed within the consultation period
- Urgent cases should be discussed with your primary physician immediately
- We reserve the right to extend review time for complicated cases
Prohibited Uses
- Using our services for illegal or unauthorized purposes
- Attempting to harm or disrupt our website or services
- Impersonating another person or entity
- Sharing false or misleading medical information
- Using automated systems to access our services without permission
- Violating any applicable laws or regulations
- Harassing or threatening our staff or other users
Payment & Refunds
• All fees must be paid in advance before consultation services are rendered
• We accept major credit cards and other payment methods as indicated
• Refunds are available if we cannot provide the requested service
• Once a consultation has been completed, refunds will not be issued
• Cancellations must be made 48 hours before the scheduled consultation
Limitation of Liability
To the maximum extent permitted by law, Dr. Ashray Kole and associated entities shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from:
- Your use or inability to use our services
- Any medical decisions made based on our expert opinions
- Unauthorized access to your personal information
- Errors or omissions in any content or services
Intellectual Property Rights
All content on our website, including text, graphics, logos, images, and software, is the property of Dr. Ashray Kole's clinic or its content suppliers and is protected by intellectual property laws. You may not:
- Reproduce or distribute our content without permission
- Modify or create derivative works from our content
- Use our trademarks or branding without written consent
Governing Law & Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which our clinic operates. Any disputes arising from these Terms or our services shall be resolved through:
- Good faith negotiation between parties
- Mediation or arbitration if negotiation fails
- Legal proceedings in appropriate courts as a last resort
Changes to Terms
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes constitutes acceptance of the new Terms. We encourage you to review these Terms periodically.
Contact Information
If you have questions about these Terms of Service, please contact us:
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